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ROME (ITALPRESS) – Automatic reimbursement for those who have suffered disruptions during the Inter-Naples match and the creation of a Network Operation Center (NOC) in Italy. This is what Dazn announced after the meeting at the Ministry for Enterprise and Made in Italy: Minister Adolfo Urso together with the Minister for Sport Giovanni Andrea Abodi and Giacomo Lasorella, President of AgCom, met the top management of DAZN represented by Shay Segev (CEO Dazn Group), Sandeep Tiku (CTO Dazn Group), Stefano Azzi (CEO Dazn Italy), Romano Righetti (General Counsel Dazn Italy), the President of Lega Serie A, Lorenzo Casini and Luigi De Siervo, CEO of the Lega Serie A. “Dazn – reads a note – provided a detailed description of the disruption that affected two of the ten matches played on 4 January 2023 and of these a part of the season ticket holders. Underlining that the disruption was caused by an external global partner in charge of managing the distribution of traffic on servers (CDN) and had a much more limited dimension than what occurred last summer, Dazn described how its monitoring promptly detected the malfunction and ordered the complete restoration of the service. During the meeting, the parties explored the solutions to repay the impacted customers and the actions both to accelerate the investments already planned for some time and to make significant organizational optimizations. At the request of all the institutions present, Dazn – reads the note – assured that it will activate, without waiting for the request from the users, to automatically pay all those affected a quarter of the monthly subscription “. “Compensation will take place by crediting the amount according to the payment methods chosen by each customer or by issuing a voucher. The refund procedure will be activated as early as this week and will be completed by the beginning of February. Each interested user will receive communication with confirmation of the refund to the email address associated with their account. To ensure even more effective supervision of the technological infrastructures for content distribution and their even more efficient management, the Dazn Group has announced a change to the current organizational structure of the Group with the creation of a Network Operation Center (NOC) in Italy . This new unit, dedicated specifically to the technological infrastructure and the Italian network, will make it possible to create additional skills at the market level and to transfer responsibility for monitoring the quality of service and routing customer traffic to the local team”.
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Dazn “Refunds and launch of the Network Operation Center in Italy” – Il Quotidiano del Sud